At Enterprise I am doing a rotational internship that focuses on operations and process optimisation. This means that I have the opportunity to visit a different Enterprise department every week and to learn about its role within the company as well as about how it operates. At the end of the internship, I will present my thoughts and ideas on how Enterprise can improve and satisfy even more customers in Germany and Europe. I will present to Jim Strack and to the members of his team who are in charge of the German market.
I am amazed about the extent of the access to data and information that Enterprise has provided me with. At Enterprise interns are treated in exactly the same way that employees are too. The data will help me to understand the operation even better and to succeed in my project. I was positively surprised when I heard about my task and learned that Enterprise is interested in a critical outsider perspective of their business.
With this challenging task in mind, I have completed the new hire orientation program that every new German employee is required to attend before starting in a branch as an Intern or Graduate Management Trainee. It was great to meet new people from different walks of life who will start their Enterprise career at one of the many German branches.
After the three-day orientation I was at the Frankfurt city branch for a week, which gave me the opportunity to really understand the core business of Enterprise and to interact with customers on a daily basis. There, I was met by a motivated team that showed me every aspect of the car rental business.
In my third week I moved to Germany’s biggest branch, which is the one at the Frankfurt airport. It has been exciting to compare the relatively small branch I worked in last week with the large one I am at now, particularly as it relates to their customer bases. The airport department serves more international and business clients and fast processes are even more important than in a city branch. Teamwork is absolutely crucial, since more employees are working together to rent a car to a customer.
Even though it has been challenging to start every Monday at a different location with new people and new tasks, it is also very exciting to get such a thorough understanding of the company, and I very much look forward to the weeks to come. Everyone has welcomed me with open arms and with a genuine interest in showing me every aspect of the business. At Enterprise everybody started as a Management Trainee, even the very senior people, so they all know what being a Trainee is like.
Enterprise aside, working in Frankfurt has also meant getting to know a different city. Last weekend, I had a friend visiting me and we explored my new home for the next few months with great weather and a boat trip on the Main River. Frankfurt presented itself from its best side.
Until next time,